More than queueing...

In parallel with the spread of the pandemic, checking body temperature and facemask usage has become inevitable in healthcare institutions, in tertiary education, at customer service offices, in trade, and anywhere, where filtering the patients with a temperature means protecting the health of clients and staff members.

In accordance with the government’s decision, more than 20 mobile KAB buses travel around in all the counties from villages to towns. Citizens can arrange their Government Customer Service issues in their own residences.

Our latest kiosk offers a perfect solution for monitoring and checking the customer/patient traffic and for reducing the potential risks of getting infected by COVID-19 virus or spreading it.

Our Q-TIMER 3.0 appointment scheduler and online queue ticket requesting application successfully proved another implementation. In September 2020 FKF Plc started the rescheduled annual free disposal city-wide clean-up in the districts of Budapest, which had to be put off owing to the COVID pandemic in a different form, as a collection point-based clean-up.

During our pandemic hit era, everybody is trying to reduce the opportunities of personal contact to the minimum. The same rule applies for surgery clinics, hospitals, where an innovative solution, developed in cooperation with Béker-Soft Informatika Ltd, our strategical partner, can be used for registering the patients who arrive with a scheduled appointment.

Patika plus Patikák, another pharmacy network joined the ever-increasing group of pharmacies using the Q-FUSION customer calling-management and information provision system.

Semmelweis University, one of our top clients, got a standardised customer and patient management system introduced in its institutions.

Our latest module, the improved version of Q-TIMER is the 3.0 is a responsive solution that enables the users to make an appointment and get a queue number for a particular customer service online from either a mobile, a TABLET or a PC.

KULCS pharmacies with a national network decided on applying our Q-FUSION 3.0 integrated CFM system.

It took only two days for the Hungarian Army to put up a field hospital on the premises of Dél-Pesti Centrumkórház (Southern_Pest Central Hospital), a unit of Szent László Hospital, in response to the pandemic reaching our country.

At the end of 2019, a project was initiated to standardise the CFM system of Nemzeti Közművek (National Public utilities, FŐGÁZ, DÉMÁSZ, GDF Suez, and DÉGÁZ).

Introduced a few years ago and audited by MEKH, our Q-FEEDBACK satisfaction measuring solution will have had a newly developed feature, the online and email module by the beginning of January 2020 to help data collection of the Hungarian water public utility service providers.

On behalf of the colleagues of MULTIMEX Ltd let me wish you a Peaceful and Merry Christmas!

At the end of 2019 in another two large institutions, in the Országos Klinikai és Idegtudományi Intézet (National Institute of Clinical Neurosciences) and in the Észak-közép-budai Centrum Új Szent János Kórház Szakrendelő (North and Central Buda Central, New Saint John Hospital's Surgery clinic) got the modern solution provided by MULTIMEX Ltd introduced.

As part of a programme, the Ambulance Station in Vecsés was 255th that got renewed in Hungary.

By autumn two administrative regions had gotten their offices refurbished in the county.

Preparing for the invasion of students due to enrol in September, Pázmány Péter Catholic University got its obsolete customer management system replaced.

FŐTÁV Plc opened the newest customer service office in Budapest.

This year in two venues, in Rákosmente and Csepel new BKK customer service centres were launched.

Relying on their previous positive experience as a reference, HUAWEI Hungary commissioned our company to establish the customer management tasks of their latest Experience Service Store.

The sentence is from a popular game “Bank” on TV2. The numbers are distributed for the players by the MXTP-22 ticket issuing machine by MULTIMEX.

Recently several smaller villages have got their healthcare service developed by centralising all the surgeries that used to be scattered in the neighbouring villages.

In 2018 twenty-eight water public utility service providers got our Q-FEEDBACK satisfaction evaluation solution introduced (including the five main regional service providers: DRV Plc., DMRV Plc., ÉMRV Plc., ÉDV Plc., TRV Plc) that meets all the requirements prescribed by MEKH, the central organisation.

Based on our presentations of the last couple of years, the General Consulate decided to replace its obsolete customer calling system for the Q-FUSION integrated CFM system.

At the beginning of 2019 two big hospitals, Petz Aladár Megyei Oktató Kórház Rendelőintézet in Győr (Petz Aladár County Educational Hospital and Surgery Clinic) and Szent Rókus Kórház (Saint Roch Hospital) in Budapest got our Q-FUSION integrated patient calling and management and information provision systems introduced.

On behalf of the colleagues of MULTIMEX Ltd let me wish you a Peaceful and Merry Christmas!

In December 2018, this modern solution got implemented in 13 venues countrywide at MÁV-START Plc. Owing to the project, besides central operation, a modern customer management and information provision system was introduced.

Terézváros local authorities and the district's healthcare provider service Terézvárosi Egészségügyi Szolgálat (TESZ) decided to establish a comprehensive local healthcare development project.

At the end of summer before the seasonal autumn customer invasion in the office, numerous local authorities developed their customer management culture.

Before the autumn term starts, the Students' Customer service office of ELTE Quaestura has moved to a new place.